Wellesley Bank
  • Wellesley, MA, USA
  • Full Time

Premier Assistant Manager

The Premier Assistant Manager supports the Office Manager by overseeing the efficient operation of the office ensuring all operational functions are completely and properly performed by the team while conveying a feeling of premier service trust, security and satisfaction to clients and team members. The Premier Assistant Office Manager must go above and beyond in client's service as well as to oversee the teller function, ATM balancing, night depository processing, and service duties as well as a strong ability to understand and service all personal and business banking products and services. Although not primarily responsible for account opening administration, the Premier Assistant Manager will be available to assist and/or perform the administration with the Premier Relationship Bankers as necessary and or during peak periods and support successful onboarding for all clients.

Essential Duties:

  • Ensure that the office is consistently delivering premier service at all times, including greeting clients and prospects as they enter the office.
  • Work with Office Manager on business development and increasing our market share and deposit base.
  • Ensure the office is opened and closed on a timely basis
  • Enforce dual control procedures at all times
  • Facilitate quarterly audits of teller drawers, vaults, Dyna(s) and alarms
  • Daily balance of vaults, coin machines, etc.
  • Maintain monthly office efficiency logs
  • Continuous training for premier bankers
  • Oversee teller duties and assist the line with client transactions during peak periods
  • Keep the team informed of pertinent changes in operational policy and procedures
  • Office scheduling for adequate coverage at all times
  • Perform pre-audits to insure ongoing adherence with compliance procedures
  • Keep educated on all deposit, business, and consumer loan products
  • Maintain adequate supplies at the facility
  • Maintain proper teller and vault cash levels including ordering coin and currency
  • Report facility-building concerns to maintenance
  • Meet with team regarding office security and safety issues
  • Be active in the communities that we serve
  • All other duties as they apply

Knowledge, Skills and Abilities:

  • Outstanding client service skills
  • Good organizational skills
  • Good verbal and written communications skills
  • Strong supervisory and coaching skills
  • Good motivational and training skills
  • Professional appearance
  • Knowledge of all bank products and services
  • Exhibit tact and diplomacy working with a diverse team
  • Excellent Computer skills

Training and Experience:

  • Bachelor's degree or equivalent experience
  • Three to four years of banking experience
  • 1-2 years supervisory experience 
Wellesley Bank
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